ABSTRACT
Correspondence to Professor Amit Nigam, School of Business, City, University of London, London EC1Y 8TZ, UK;Amit.Nigam.1@city.ac.uk Biography Tom is a consultant in prehospital care at Bart’s Health and consultant in intensive care medicine at King’s College Hospital. First and foremost, are there any key leadership messages you want to get out to our readership? I think something that has served me well is the idea of positive regard, the assumption of positive intent. [...]you have to put in place a command structure or a decision-making structure, and then you have to put in place a communication structure. Any particular surprises? I was slightly surprised at how many people took a while to accept that the scale of the problem was such that we, as an air ambulance service, didn’t have a prominent role to play that was directly focused on the pandemic.